Shipping Information
Last updated: November 23, 2025
We ship wholesale orders worldwide with fast, reliable, and fully tracked delivery services. All orders are professionally packaged to ensure your products arrive in perfect condition.
UK Shipping
Free Shipping Over £200
All UK wholesale orders over £200 (excluding VAT) qualify for free standard tracked delivery. Orders under £200 ship for a flat rate of £15.
| Service | Delivery Time | Cost | Features |
|---|---|---|---|
| Standard Tracked | 3-5 business days | FREE (£200+ orders) £15 (under £200) |
|
| Express Delivery | 1-2 business days | £25 flat rate |
|
Same-Day Dispatch
Orders placed before 2:00 PM (GMT) Monday-Friday ship the same day. Weekend orders ship the following Monday.
International Shipping
We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and order weight.
| Region | Delivery Time | Typical Cost |
|---|---|---|
| Europe (EU) | 5-7 business days | £30-50 |
| Europe (Non-EU) | 5-10 business days | £35-60 |
| North America | 7-10 business days | £40-70 |
| Asia & Pacific | 8-12 business days | £50-80 |
| Rest of World | 10-15 business days | £60-100 |
Important: Customs & Duties
International orders may be subject to import duties, taxes, and customs fees determined by your country's customs authority. These charges are not included in your order total.
- You (the buyer) are responsible for all customs duties, taxes, and import fees
- Delivery may be delayed while customs processes your shipment
- Charges vary by country and product type - check with your local customs office
- Refusal to pay customs charges may result in returned shipment (original shipping costs not refunded)
Order Processing & Packaging
Processing Time
Most orders are processed and dispatched within 1-2 business days:
- In-Stock Items: Ship within 1 business day
- Made-to-Order Items: 3-5 business days processing (clearly marked on product page)
- Backorders: Estimated ship date provided at checkout
- Large Orders (£5,000+): May require 2-3 business days to prepare
Professional Packaging
All wholesale orders receive professional trade packaging:
- Protective Materials: Bubble wrap, air pillows, and custom inserts
- Sturdy Boxes: Double-walled cardboard for extra protection
- Retail-Ready: Products packed in original retail packaging when possible
- Eco-Friendly: Recyclable and biodegradable materials wherever possible
- Discreet: Unmarked boxes (no retail branding unless requested)
Special Handling
Certain items require special packaging:
- Framed Artwork: Corner protectors and additional padding
- Fragile Items: "Fragile" labels and extra cushioning
- Large/Heavy Items: Pallet shipping available for bulk orders
- High-Value Items: Discreet packaging and signature required delivery
Order Tracking
Tracking Your Order
All orders include full tracking from dispatch to delivery:
1. Shipping Confirmation
You'll receive an email with tracking number and courier details when your order ships.
2. Real-Time Tracking
Track your order in real-time via the courier's website or your account portal (Portal → Orders).
3. Delivery Notifications
Receive email and SMS updates (if phone number provided) for out for delivery and delivered statuses.
4. Proof of Delivery
Signature confirmation and photo proof of delivery available upon request.
Delivery Issues
If your tracking shows a delivery issue:
- Attempted Delivery: Courier will attempt redelivery or leave at local depot
- Failed Delivery: Contact courier directly to arrange redelivery
- Lost Shipment: Contact us immediately - all orders are fully insured
- Damaged on Arrival: Take photos and contact us within 48 hours
Delivery Terms
Recipient Responsibilities
To ensure successful delivery:
- Provide accurate and complete delivery address
- Include contact phone number for delivery updates
- Ensure someone is available to receive signature-required deliveries
- Inspect package immediately upon receipt
- Report damage or missing items within 48 hours
Delivery Delays
While we strive for on-time delivery, delays may occur due to:
- Carrier delays or disruptions (strikes, weather, vehicle breakdowns)
- Customs clearance (for international orders)
- Incorrect or incomplete delivery information
- Recipient unavailability (residential deliveries)
- Force majeure events (natural disasters, pandemics, etc.)
We are not liable for delays beyond our control. Estimated delivery times are guides only and not guaranteed.
Undeliverable Orders
Orders that cannot be delivered due to incorrect address, refused delivery, or failure to collect from depot will be returned to us. In this case:
- Original shipping costs are not refunded
- Reshipment requires payment of new shipping charges
- Orders uncollected for 30+ days may be restocked (refund minus 15% restocking fee)
Bulk & Pallet Shipping
For very large orders (£10,000+ or 20+ boxes), we offer pallet shipping:
- Freight Shipping: Cost-effective for bulk orders
- Forklift Required: Ensure delivery location can accommodate pallet delivery
- Scheduled Delivery: Advance notice provided for delivery appointment
- Custom Quotes: Contact sales@aartspace.com for freight quote
Shipping Questions?
Our team is here to help with delivery options, tracking, and any shipping concerns.